Product Validation: NHS Leaders Training Platform
Challenge: An NHS leadership training platform needed validation of user needs and feature requirements across different healthcare roles and career stages to justify further investment beyond the prototype stage.
Approach User research interviewing healthcare professionals across career levels and NHS roles to identify training pain points and decision-making challenges, combined with user testing of a mid-fidelity prototype at in-person events and virtual sessions.
Outcomes
25 healthcare professionals interviewed across [roles/career stages]
Identified key pain points in the current training landscape and platform requirements
Prototype testing results: validated features, identified usability issues
Delivered business case for platform development based on validated user needs
Business case outcome: market data for an internal business case for a simplified training platform for time-poor employees
“Dr Chloe Sharp worked with us to deliver discovery and research on our value proposition to digitise training offerings. She worked well with our team and delivered a report and overview for the participants to read to summarise the results. Speaking to busy NHS managers and leaders isn’t an easy task.”
