Privacy Policy

Last updated: October 14, 2025

Introduction

Sharp Insight ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.sharp-insight.co.uk (the "Site") or use our services.

Please read this policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Sharp Insight
Website: www.sharp-insight.co.uk
Email: [your-email@sharp-insight.co.uk]
Address: [Your business address]

For data protection queries, you can contact us using the details above.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

Contact Us:

• Name, email address, phone number, company name

• Your message or inquiry details

• Any information you choose to include in your communication

Book a Consultation:

• Name, email address, phone number

• Company information

• Preferred meeting times

• Information about your business needs

Purchase Services or Products:

• Name, email address, billing address

• Payment information (processed by third-party payment providers)

• Company name and VAT number (if applicable)

• Details about the service or product purchased

Complete a Scorecard (Grant Funding or Storytelling):

• Name, email address, company name

• Your responses to scorecard questions

• Business and project information

Join a Waitlist:

• Name and email address

• Interest areas or preferences

Subscribe to Our Newsletter or Blog:

• Name and email address

• Communication preferences

Participate in Courses or Webinars:

• Name, email address, company information

• Course progress and completion data

• Responses to course materials

Information Collected Automatically

When you visit our Site, we automatically collect:

Technical Information:

• IP address

• Browser type and version

• Operating system

• Referring website

• Pages viewed and time spent on pages

• Date and time of visits

Cookies and Tracking Technologies:

• We use cookies and similar technologies to collect information about your browsing behavior

• For details, see our Cookie Policy

Information from Third Parties

We may receive information about you from:

• Public databases and sources

• Marketing partners and service providers

• Social media platforms (if you interact with our content)

• Professional networks like LinkedIn

How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services

• Process and fulfill your service requests, purchases, and bookings

• Deliver courses, webinars, and digital products

• Generate scorecard results and recommendations

• Communicate with you about your projects and services

• Respond to your inquiries and provide customer support

To Improve Our Services

• Analyze how our Site and services are used

• Understand customer needs and preferences

• Develop new services and improve existing ones

• Conduct research and analysis

For Marketing and Communications

• Send you newsletters, blog updates, and marketing communications (with your consent)

• Notify you about new services, courses, or resources

• Send you relevant industry insights and guides

• Inform you about webinars and events

You can opt out of marketing communications at any time using the unsubscribe link in our emails.

For Legal and Business Purposes

• Comply with legal obligations and regulations

• Protect our rights, privacy, safety, or property

• Prevent fraud and security threats

• Enforce our terms and conditions

• Resolve disputes

Legal Basis for Processing (GDPR)

Under UK GDPR and EU GDPR, we process your personal data based on:

Consent: When you opt in to receive marketing communications or participate in optional activities

Contract: When processing is necessary to fulfill our services to you

Legitimate Interests: When we have a legitimate business interest, such as:

• Improving our services and Site

• Understanding our customers

• Marketing to existing customers

• Fraud prevention and security

Legal Obligation: When we must process data to comply with the law

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who help us operate our business:

Website Hosting:

• Squarespace (website platform and hosting)

Scheduling and Bookings:

• Calendly (consultation booking system)

Payment Processing:

• Stripe

• We do not store your complete payment card details

Analytics:

• Google Analytics (website usage analysis)

• Squarespace Analytics

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Sharp Insight is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas

• Legal processes or government requests

• To protect our rights or the rights of others

• To prevent illegal activity or fraud

International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or European Commission

• Adequacy decisions recognizing equivalent data protection

• Other legally approved transfer mechanisms

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Customer and client data: Duration of relationship plus 7 years (for tax and legal purposes)

• Marketing communications data: Until you unsubscribe or request deletion

• Website analytics data: Up to 26 months (Google Analytics default)

• Consultation and project records: 7 years after project completion

• Course data: Duration of access plus 1 year

After the retention period, we will securely delete or anonymize your information.

Your Rights

Under UK GDPR and EU GDPR, you have the following rights:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You can ask us to limit how we use your information in certain situations.

Right to Data Portability

You can request your data in a structured, commonly used format to transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time (this won't affect processing that occurred before withdrawal).

Right to Lodge a Complaint

You can file a complaint with the UK Information Commissioner's Office (ICO):

• Website: https://ico.org.uk/

• Helpline: 0303 123 1113

To exercise your rights, contact us at: simon@sharp-insight.co.uk

We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Secure data transmission using SSL/TLS encryption

• Regular security assessments

• Access controls and authentication

• Secure data storage with trusted providers

• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last updated" date at the top of this policy

• Notify you by email or through a prominent notice on our Site

• Where required by law, obtain your consent to the changes

We encourage you to review this Privacy Policy periodically.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, disclose, and sell

• Right to Delete: Request deletion of your personal information

• Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

• Right to Non-Discrimination: Equal service and pricing regardless of exercising privacy rights

To exercise these rights, contact us at simon@sharp-insight.co.uk.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: simon@sharp-insight.co.uk