Evaluating Impact: NHS Winter Wellness Programme

Challenge: A London Borough Council needed to validate whether their winter support programme for older people was effectively meeting user needs and reducing isolation through social care, health services, and charity access.

Approach: Conducting interviews with older residents to understand needs and evaluate whether the service was meeting them.

Outcomes

• 15 older residents interviewed

• Validated service was meeting user needs effectively

• Specific impacts identified: health improvements, isolation reduction and service access

• Recommended programme continuation based on positive resident impact

• Programme continued: scaled to other areas of the country, funding secured

• Measurable outcomes: residents supported, health metrics, isolation measures and service satisfaction